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90min CX Intensive Session Terms + Conditions

Please thoroughly review the Terms & Conditions (listed below) for the Strategy Session.

 

This agreement is effective as of the date you first accept these terms through the Strategy Session scheduling page, pay me a fee in exchange for a Strategy Session, or otherwise book a Strategy Session, whichever occurs soonest.

1.0 Effective Date + Terms

 

1.01 - This agreement is effective as of the date you first accept these terms through our Strategy Session scheduling page, pay us a fee in exchange for a Strategy Session, or otherwise book a Strategy Session, whichever occurs soonest (“Effective Date”).
 

1.02 - The term for services (defined below) shall start on the date and time of the booked Strategy Session (“Project Start Date”) and continue for five (5) days (“Term”).
 

1.03 - This Agreement is between Laura Fellows of Laura Fellows Co (“Contractor”) and you (“Client”) (collectively known as the “Parties”).

2.0 Fees + Payments

 

2.01 - Client shall pay Contractor the fees in USD as set forth below.
 

2.02 - Client shall pay Contractor $450 per session for the Standard Package and $650 per session for the DIY Package. If additional project needs exist beyond this contract, Client will be billed for all additional work to be incurred outside of this contract, which will be itemised in an invoice.
 

2.03 - Contractor shall invoice Client for all services rendered. All invoices are due upon receipt.
 

2.04 - Refunds: Refunds are not provided due to the nature of the services provided.
 

2.05 - Deposits: The purchase may be transferred to another date with 24-hours prior written notice. The Client's deposit is only valid for 30 days, and must be used within that timeframe. In the event that the Strategy Session fails to occur within 30 days, or the Client fails to request a new date at least 24-hours prior to their booked appointment, the deposit will be forfeited, and the session will be terminated. If the Client wishes to reschedule beyond 30 days, the original deposit may, at the Contractor’s discretion, be applied to a new booking at the current power hour rate, which may or may not be higher than the original booking rate.
 

2.06 - Rescheduling Fee: A fee of $150 is due if 24-hours notice is not given to reschedule the session. Should the Client decline to pay the rescheduling fee, the project will be subject to our cancellation policy.

 

2.07 - Chargebacks & Payment Disputes: The Client, hereby authorises the Contractor to charge your bank account, debit, and/or credit card for any owed payment amounts for services in accordance with the terms of this Agreement. If you dispute or contest any charge after we process payment, to the extent permitted by law, you hereby agree not to cancel, revoke, request a chargeback, or dispute any prior charge retroactively. If you do dispute a charge and the financial institution determines that the charge was made correctly, you expressly consent to reimburse the Contractor for any expenses, costs, legal fees or disbursements incurred as a result of the contested charge, cancellation, revocation, chargeback or dispute.

3.0 Services + Warranties

 

3.01 - Contractor operates to the best of its ability and judgment, and cannot guarantee that its services will guarantee any specific results or revenue.
 

3.02 - Contractor warrants that all services performed and provided under this Agreement will be of a professional quality, will be performed and provided by fully trained, suitably qualified, capable and competent personnel, will conform to generally accepted professional practices in Contractor’s field and will be performed in a workmanlike and ethical manner. Contractor will comply with all applicable federal, state and local laws, rules and regulations when performing the services and providing any deliverables.
 

3.03 - NO OTHER WARRANTIES. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, THERE ARE NO WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO THE SERVICES OR THE DELIVERABLES, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

4.0 Deliverables

 
4.01 - Your 'Standard' Strategy Session Includes:

  • 90-Min Strategy Session: We will spend 90-mins on a virtual call to review strategise one (or all) of the following: Design your service offerings, simplify, and create a strong framework to make it easy for your clients to understand what they are signing up for; Audit your tech stack to make sure your software is helping you to provide the perfect service to your clients; Map out your client journey fully to see where it can be elevated or automated. The session will be recorded and a link to the recording will be added into your session recap notes. Please note, you are booking a set amount of time and not a set of deliverables. Multiple sessions may need to be booked if you have a complex business and offer suite.

  • Session Recap Notes: Session recap notes will be prepared following the session and emailed to you within 2-3 business days. The recap notes will include a link to your call recording, any recommended action steps to help you move forward, and links to any documents created during the session (eg. workflow maps, offer organiser, tech stack research).

  • Support: No support period is included within the Standard Package. 

4.02 - Your 'DIY' Strategy Session Includes:

  • 90-Min Strategy Session: We will spend 90-mins on a virtual call to review strategise one (or all) of the following: Design your service offerings, simplify, and create a strong framework to make it easy for your clients to understand what they are signing up for; Audit your tech stack to make sure your software is helping you to provide the perfect service to your clients; Map out your client journey fully to see where it can be elevated or automated. The session will be recorded and a link to the recording will be added into your session recap notes. Please note, you are booking a set amount of time and not a set of deliverables. Multiple sessions may need to be booked if you have a complex business and offer suite.

  • Session Recap Notes: Session recap notes will be prepared following the session and emailed to you within 2-3 business days. The recap notes will include a link to your call recording, any recommended action steps to help you move forward, and links to any documents created during the session (eg. workflow maps, offer organiser, tech stack research).

  • Support: 30 days of email support is included within the DIY Package - this includes giving support to the client whilst they are building out their systems setup, answering any questions, directing the client to resources that will help them. This support does not include further strategy and is only for tech support only. All support queries must be submitted by email and will be responded to within 1-2 business days. 

  • Dubsado Roadmap: A Dubsado Roadmap will be created in a Google Doc which will outline each and every step of the workflows you will need to build, giving you a step-by-step guide on how to build your Dubsado automations. This document is custom to each client and follows the workflow maps that have been created during the intensive session call. The workflow maps will be translated into Dubsado workflows and due to Dubsado's restrictions within it's workflow capabilities, what has been mapped out in the workflow maps may not be directly translated into the Dubsado workflows. A Content List will also be provided within the Dubsado Roadmap - this will list out all the assets needed to build out your workflows (eg. canned emails, forms, packages etc.).

5.0 Confidentiality

 

5.01 - The Parties agree to keep confidential any and all proprietary information relating to the other party’s business, and any other information not generally made available to the public (collectively, “Confidential Information”). The term Confidential Information includes the terms of this Agreement. The Parties shall use all commercially practicable efforts to safeguard the secrecy and confidentiality of each other’s Confidential Information, and shall not disclose any of the Confidential Information to any third party (other than as required to fulfil its contractual obligations or with the written consent of the other party), during the Term and thereafter. Both Parties promise and agree to exercise best efforts to safeguard all passwords and other login information from third-parties and the general public.

 

5.02 - Recordings: All virtual sessions will be recorded, and the recordings distributed only to you (the “Client”). You can turn off your video and change your display name if you are concerned with privacy. Recordings may only be shared by the Contractor only with the Client’s written approval for marketing and promotional use.

6.0 Relationship of the Parties

 
6.01 - Independent Contractor Status: The relationship between the Parties under this Agreement is that of independent contractors. No joint venture, franchise, partnership, employment agreement, or agency is created under this Agreement.

7.0 Intellectual Property

 

7.01 - Client acknowledges and agrees that all content presented within the scope of this Agreement are protected by copyrights, trademarks, service marks, patents, technology, trade secrets, or other proprietary rights and laws, and is the sole property of the Contractor and/or its Affiliates. Client is only permitted to use the content as expressly authorised by the Contractor. Except for a single copy made for personal use only, Client may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information in any form or by any means without prior written permission from the Contractor. Any unauthorised use of the materials provided during the course of this Agreement may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

7.02 - Both parties acknowledge and understand that all rights in and to all writings, inventions, improvements, processes, procedures, techniques, information and other materials that may be furnished to Contractor by Client during the course of performing the services are and shall remain the sole and confidential property of Client.

 

7.03 - Ownership of Work/Personal Use Licence

 

All strategies, content, and other materials provided to you by Laura Fellows are owned and licensed by us. Subject to the Restrictions below and all other terms and conditions in this Agreement, we grant you a time-limited revocable, royalty-free, worldwide right and license:

 

i) to use all content, materials we provide, unless designated otherwise in or on the particular material, solely for your personal use, internal use within your business.

 

7.04 - In addition to this Agreement, you agree to any specific usage limitation conveyed on individual materials shared by you; this Agreement will control in the event of any conflicting terms.

 

7.05 - Restrictions: Except as provided above, all other rights are reserved by us, and you may not copy, share, sell, distribute, commercialise, modify, or otherwise use any materials we make available to you without prior written permission from Laura Fellows, and you are solely responsible for obtaining that permission. You may not share our templates, content, and materials with friends, businesses, or any third party without our prior permission, except that you may share them with a contractor or employee assisting you with implementing any of these items in your business, as long as that person has signed a contract with your business with confidentiality and usage terms at least as strict as the Agreement.

8.0 Availability + Rescheduling

8.01 - We respect your time and commitment, and thus expect you to respect our time and commitment throughout the course of the relationship. You are expected to be available on the days and times in which you have indicated your availability. Including the date and time of your Strategy Session.
 

8.02 - Call Reminders: A reminder email will be sent 3 days before, 24 hours before and 10 minutes before the scheduled session with the time and location of the call. All sessions are completed on Zoom.
 

8.03 - Rescheduling Calls & Meetings: Sessions/calls may be rescheduled only once at the client’s convenience. It is understood that things come up and emergencies happen. If you need to reschedule an appointment due to an emergency or schedule conflict, please notify Laura Fellows at hello@laurafellows.co.uk at least 24 hours in advance of the appointment date to reschedule the session/call. The client is allowed to only reschedule ONE (1) time. If the call must be rescheduled for a second time the client must re-book the session/call and may be subject to a $150 rescheduling fee. If rescheduling an appointment, this must be done within 30 days of the originally booked appointment date. Should the appointment not be rescheduled within 30 days, then the original fee will be forfeited and a new session will need to be booked at the current rate.

8.04 - Non-Responsive: I have the right to cancel your project if you are non-responsive for more than 14 consecutive days.

9.0 Cancellation Policy/No-Show Policy

 

9.01 - During the scheduled time of the call I will wait for your arrival for 10 minutes. After I've waited 10 minutes and still received no notification by email, the call will be documented as a no-show and must be rescheduled with a $150 rescheduling fee.
 

9.02 - If the call must be rescheduled due to cancellation or no-show, the client must re-book the session/call.

10.0 Communication Policy

 

10.01 - Office Hours: My office hours are Monday 9am-3pm GMT, Tuesday 9am-7pm GMT, Wednesday 9am-2pm GMT, Thursday 9am-7pm GMT, Friday 9am-3pm GMT. My office is closed on Saturdays and Sundays and UK Bank Holidays.
 

10.02 - Response Time: The Contractor and it's team members will respond within 48 hours of client needs and concerns Monday-Friday only when received via email. Delays in response times from the client when the contractor is awaiting details will cause delays in the timeliness of service fulfilment and may result in delays.


10.03 - Methods of Communication: Communication with the Client will only be handled via Zoom or email. PLEASE NOTE: Facebook Messenger, Instagram DM, and text messaging is not to be used as a form of communication when doing business with the Contractor.

11.0 Disclaimer

 
11.01 - Although we use reasonable efforts to ensure the information we share as part of our Services, Deliverables and materials is verified by reliable sources, all information and content on our website, Service platforms, and any other materials we provide is for informational purposes only and provided “as is” without guarantees or promises as to accuracy or any results you may obtain by using that content or engaging our Services. We will use reasonable efforts to make our Services available to you during the Term; however we make no guarantees as to uptime or availability of our Services, and we do not warrant that our Services, any materials provided, or any of their functions will be complete, error-free, or uninterrupted or that defects will be corrected. To the fullest extent permitted by applicable law, we shall have no responsibility or liability for any content or materials included in the Services (or deliverables), delays or failures in deliver of the Services, Deliverables or materials, actions of other participants, or any other resulting damage, including without limitation damage from virus attacks, internet congestion, denial of service, or power outages. Except as otherwise set forth in this Agreement, Laura Fellows does not make and hereby specifically disclaims all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, course of dealing, course of performance, non-infrigement, or other violation rights.

12.0 Indemnification

 
12.01 - Each party agrees to indemnify, defend, and hold the other party harmless from all foreseeable claims, losses, expenses, fees (including reasonable attorneys’ fees) costs, and judgements, that may be asserted against the other party that results from its breach of this Agreement, its negligence, or its willful misconduct.

13.0 Limitation of Liability

 
13.01 - Neither party will be liable for breach of contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen when entering into this Agreement.

14.0 Miscellaneous

 
14.01 - Governing Law and Dispute Resolution: This Agreement shall be construed under and in accordance with laws of the ENGLAND, UNITED KINGDOM. Any controversy or claim arising out of or relating to this Agreement, and any other disputes between the parties, shall be resolved in the courts in the County of Newcastle upon Tyne, UK

14.02 - Assignments: The benefits and obligations of each of the parties under this Agreement may not be assigned without the written consent of the other party.

14.03 - Schedules and Exhibits: All Schedules and Exhibits to this Agreement, if any, are incorporated by reference into, and made a part of, this Agreement.

14.04 - Severability: In case any one or more of the provisions contained in this Agreement, for any reason, is held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provisions of this Agreement, and shall be construed as if such invalid, illegal, or unenforceable provision had never been contained in this Agreement.

14.05 - Modifications and Amendments: No modification or amendment of this Agreement or waiver of any provision of this Agreement will be valid unless in writing and signed by both Parties.

14.06 - Force Majeure: Neither Party will be liable to the other, or will be considered to be in breach of this Agreement, on account of any delay or failure to perform as a result of any acts of God, acts of any political entity, natural disasters, pandemics and epidemics, or any other causes or conditions that are beyond such party’s reasonable control. Should any such event occur, the affected party will give prompt written notice to the other party and will use commercially reasonable efforts to minimize the impact of the event.

14.07 - Notice: Any notice required to be given under this Agreement must be in writing and delivered to the other designated party by email or by mail to the party’s above stated address by certified, registered or Express mail, or by Federal Express.

14.08 - Entire Agreement: This Agreement constitutes the entire agreement between the Parties and supersedes any prior understanding or representation of any kind preceding the date of this Agreement. There are no other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this Agreement.

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